Find solutions quickly

We hope you find solutions to all your questions and queries in our help section. If not, please contact our Customer Service Centre on 0860 254 257 or use our contact page.

Mobile App Q&A

All you to need to know about the Clicks mobile app. Your ClubCard on your phone. How to submit scripts on the go, order medication repeats and more.

ClubCard Q&A

All you need to know about the Clicks ClubCard Programme, its rules, frequently asked questions (FAQs) and more.

Competitions Q&A

Find out about our online and in-store competition rules, how winners are selected and how to find out if you've won.

Products and promotions Q&A

A list of frequently asked questions, returns policy and advice relating to the products stocked at Clicks.

Social media channels Q&A

You'll find Clicks on Facebook, Twitter and a few other online channels. Find out what they are and how to connect with us.

Online Shopping Q&A

Find out more about Clicks online shopping; including delivery information, returns policies and payment information.

Return an Item or Request a Refund Q&A

Return an item or request a refund

Digital Gift Vouchers Q&A

All you need to know about the Digital Gift Vouchers, its rules, frequently asked questions (FAQs) and more.

COVID19: Online deliveries Q&A

Tips for keeping safe when receiving online deliveries and more

Stores Q&A

Browse through store-related information, such as: how to find a store; how to resolve issues, and more.

Legal Q&A

Browse through our terms and conditions, privacy policies, copyright and other legal information.

Clicks Clinic Q&A

The most commonly asked questions about Clinics and its services.

Repeat Prescription Service Q&A

How the ordering and delivery processes work, how to return or exchange products, and how to access all Clicks promotions.

Online Payment Q&A

You can pay using your Visa or MasterCard credit or debit card and we also have the facility to accept payments through EFT.

Pargo Q&A

Pargo is a courier company that use Clicks as a collection point for customers.