What is the return and refund process?
Refunds are processed within Clicks stores, except where products are marked with a circular arrow icon on your invoice, order confirmation page or order history.
To return an order in store, simply bring the product/s in its original, unopened packaging to any Clicks store, along with the original invoice and delivery form, within 30 calendar days from date of purchase for an in-store refund.
To return products marked with a circular arrow icon, please contact our call centre on 0860 254 257 within 30 calendar days from date of purchase to arrange courier collection.
For hygiene reasons, personal grooming items, audio sound equipment, cosmetics, pantyhose, jewellery for any body piercings cannot be returned, except where defective. Gift cards and airtime may not be returned or exchanged. The re-dispensing of a medicine which has been returned is prohibited. Clicks will accordingly not accept the return of any medicine for credit or replacement unless there is a defect in the medicine or its packaging at the time of supply, or if an incorrect medicine has been dispensed.
I’ve been sent the wrong item. What should I do?
Exchanges can be done in any Clicks store. Simply go to your nearest store with the incorrect product, original invoice, and delivery form, and we’ll happily exchange the product for the correct one.
Should the product in question be marked with a circular arrow icon on your invoice, order confirmation page or order history, please contact our call centre on 0860 254 257 to arrange courier collection.
I’ve received a damaged item. What should I do?
Damaged or defective products can be replaced, repaired or refunded up to 12 months from date of purchase in any Clicks store. Simply go to your nearest store with the damaged or defective product, original invoice and delivery form.
Should the damaged or defective product in question be marked with a circular arrow icon on your invoice, order confirmation page or order history, please contact our call centre on 0860 254 257 to arrange courier collection.