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OTC FAQ

Can I shop online for OTC products?

Can I shop online for OTC products?

Yes, selected schedule 1 and 2 products are available to order online at Clicks. Simply sign in to your online account to add OTC products to your basket.

What does OTC mean?

What does OTC mean?

Over-the-counter medicines (or OTC medicines) are schedule 1 or schedule 2 medicines that can be given to you over the counter without a prescription. Although you don’t need a prescription for schedule 1 and 2 medicines, you can only buy them from a pharmacy and they must be dispensed to you by a pharmacist.

What OTC products are available to order online?

What OTC products are available to order online?

Click here to see our full range of OTC products available to order online.

How can I tell which products are OTC products?

How can I tell which products are OTC products?

The Clicks Pharmacy green cross sticker is displayed on all OTC products.

Can OTC products be delivered to my home?

Can OTC products be delivered to my home?

No. Although OTC products are available to order online, they must be collected from a Clicks Pharmacy and dispensed by a pharmacist. On checkout, simply select your nearest Clicks Pharmacy and you will be notified when your order is ready for collection in 4 hours or less. Go straight to the pharmacy collection counter.

What are my payment options when ordering OTC products?

What are my payment options when ordering OTC products?

When you are checking out your order, simply select to either pay for your OTC order in-store, or select the “medical aid” option and we will claim from your medical aid.

Why am I not able to add an OTC product to my basket?

Why am I not able to add an OTC product to my basket?

In order to add an OTC product to your basket, you must be signed in to your Clicks online account. Simply click on the “sign in” button and once you are signed in, click “add to basket.” If you do not have a Clicks online account, click here to register.

Can I order OTC products at the same time as my regular Clicks online shop?

Can I order OTC products at the same time as my regular Clicks online shop?

Yes, simply add OTC products to your basket and proceed to checkout. You will notice that your shopping basket has been split into 2 sections: regular products which are available for standard delivery and OTC products which are available for Pharmacy collection only.

Once you have made payment for your online shopping order, simply fill out the pharmacy checkout form, selecting your collection pharmacy and payment method. You will receive a confirmation email and your OTC products will be available from the pharmacy collection counter in 4 hours or less.