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Mobile App FAQ

What are the benefits of the Clicks mobile app?

What are the benefits of the Clicks app?

 

1. ClubCard on your phone

Keep enjoying your Feel Good Rewards – with a convenient digital ClubCard.

One less plastic card in your wallet.

Simply scan your digital ClubCard at till point to earn points and spend your cashback.

Contact details out of date? Cut out the call centre, and simply update your profile on the app.

Not yet a ClubCard member? Simply download the app and register for ClubCard. It’s quick and easy.

 

2. Choose your savings

My ClubCard deals are personalised savings hand-picked JUST FOR YOU.

Simply load the deals to your ClubCard on the app. Your savings will be applied when you use your ClubCard at the till in-store or when you shop online.

 

3. Check your ClubCard rewards

Track your cashback balance and points activity.

Grow your cashback even more at our partners - including Engen, Sorbet and The Body Shop.

 

4. Pharmacy in your hands

Submit scripts – simply snap and send us a photo of your script.

Order script repeats – check the number of repeats remaining and simply order medication on the app.

We’ll send you an SMS when your order is ready for collection.

Save time – go straight to the pharmacy collection counter. 

Book a clinic appointment – choose your Clicks clinic, the day and time slot most convenient for you.

 

5. Shop online

Stay up to date with our latest promotions, and shop our widest range of products right on your phone.

Door to door delivery, FREE on orders over R450.

Collect your order at any Clicks store, FREE on orders over R150.

Order OTC medication online.

Access your shopping lists.

 

6. Find your closest Clicks store

Wherever you are, there is always a Clicks pharmacy near you.

Check store details such as address, trading hours and contact numbers.

 

Find a store that has exactly what you’re looking for, including in-store pharmacies and clinics.

What operating system is the app available on?

What operating system is the app available on?

The Clicks app is available on Android and iOS (Apple) mobile operating systems. Links to the app stores:

• Apple: Click here on your mobile phone

• Android: Click here on your mobile phone

What does the Clicks app cost?

What does the Clicks app cost?

The Clicks mobile app is FREE 
Data costs apply when downloading and using the app.

Is the app available on mobile phones and tablets?

Is the app available on mobile phones and tablets?

The Clicks mobile app is currently available for download on mobile phones only.

Help! I've forgotten my password

Help! I've forgotten my password

If you have already registered an online account but can’t remember your account password, simply select “Reset password” on your app sign in screen and we will send you an OTP to reset your account password. Your OTP will be sent to both the email address and mobile number we have on record. 

Is my personal information safe?

Is my personal information safe?

Yes, Clicks takes the protection of personal information very seriously and uses the latest encryption software to protect your personal data.

What is a Clicks digital ClubCard?

What is a Clicks digital ClubCard?

A digital ClubCard is, simply, a digital picture of your unique ClubCard, which is conveniently available on your mobile phone via the Clicks app. It works exactly the same way the plastic cards do. Present your ClubCard on your phone to the cashier to scan when you pay for your shopping. 

Will I still earn ClubCard points when I use my digital ClubCard?

Will I still earn ClubCard points when I use my digital ClubCard?

Yes, the digital ClubCard works exactly the same way as your plastic ClubCard. Every time it is scanned at Clicks and our partners, you will earn ClubCard points.

Can I pay with cashback when I use my digital ClubCard?

Can I pay with cashback when I use my digital ClubCard?

Yes, just like your plastic ClubCard, once your digital ClubCard has been scanned, the cashier will confirm the value of your current cashback and give you the option of using cashback to pay for your purchase.

How do I get a digital ClubCard?

How do I get a digital ClubCard?

1. If you are currently a Clicks ClubCard member, simply download the app to your phone, sign in with your online account (or create an online account if you do not have one) and your digital ClubCard will automatically be generated and display on your app home screen. Tap the digital ClubCard to enlarge it for scanning at till point.

2. If you are not yet a ClubCard member, simply download the app to join ClubCard.

Do I need to be connected to the internet to access my digital ClubCard?

Do I need to be connected to the internet to access my digital ClubCard?

No, your digital ClubCard will be available to use regardless of internet connectivity.

What happens if I lose my phone?

What happens if I lose my phone?

The Clicks app is not linked to the device or phone you are using. Simply download the app on your new phone and sign in to your existing online account to continue using the app.

Can I use my digital ClubCard at the Clicks rewards partners? (e.g. Sorbet and The Body Shop)?

Can I use my digital ClubCard at the Clicks rewards partners? (e.g. Sorbet and The Body Shop)?

Yes, your digital ClubCard will be accepted at all of our rewards partners. If the partner does not have the capability of scanning your digital card, the number can simply be manually entered into their devices to ensure that you continue to earn your Feel good rewards.

Is the digital ClubCard available in other countries?

Is the digital ClubCard available in other countries?

Plastic ClubCards and digital ClubCards can be presented in any of the countries that Clicks trades in.

What is My ClubCard deals?

What is My ClubCard deals?

Personalised deals that have been hand-picked JUST FOR YOU. 

How does My ClubCard deals work?

How does My ClubCard deals work?

Download the Clicks app to find your list of personalised deals. Tap on the “My ClubCard deals” menu link on the app homescreen to see your ClubCard deals. Choose your savings and load the deals to your ClubCard. Your savings will then be automatically applied when you use your ClubCard in store or when you shop online. 

How do I know when a deal has been loaded to my ClubCard?

How do I know when a deal has been loaded to my ClubCard?

As soon as you have tapped on “Load deal to ClubCard” button, a green tick and message will display to indicate “Deal loaded to ClubCard”.

Will these deals be available in store or online?

Will these deals be available in store or online? 

Once you have loaded your deals to your ClubCard in the app, you can redeem your savings when you use your ClubCard at the till point in store AND when you shop online.  

How are My ClubCard deals selected?

How are My ClubCard deals selected?

As a ClubCard member that shops with us, over time we are able to understand your shopping behaviour which helps us build personalised deals for you that we think you will be interested in.

How long are My ClubCard deals valid for?

How long are My ClubCard deals valid for?

The deals validity dates are displayed on the app above the list of your ClubCard deals. Once you have loaded the deals to your ClubCard, they will be available for you to redeem your savings when you use your ClubCard both in store and online, until the promotion has expired.

How can I see the list of products in each deal that qualify for savings?

How can I see the list of products in each deal that qualify for savings?

Tap on “View products” and the next screen will display a full list of products that qualify for the specific deal indicated in the list.

Can I access these personalised deals if I do not have the Clicks app?

Can I access these personalised deals if I do not have the Clicks app?

No, the only way to view your ClubCard deals and load them to your ClubCard is on the Clicks app. 

How do I submit a new script?

How do I submit a new script?

1. Sign in to the app

2. Tap “Submit a script” from your home screen or from the Pharmacy menu (second icon on the bottom of your screen)

3. Take a photo of the script issued to you by your doctor. Remember to ensure that you capture all the details on your script (including the doctor name and practice number and the details of your medication

4. Confirm the script photo or alternatively take another photo if you’re not happy with your 1st attempt

5. Fill in a simple form with your basic details

6. Select the Clicks pharmacy where you will collect your medication

7. Select payment method (Either pay cash in-store or claim from your medical aid)

8. Submit your script

9. You will receive an email confirming that your script has been submitted

10. You may receive a call from the Clicks Pharmacy Call Centre to verify your details

11. Clicks will send you an SMS to let you know when your medication is ready for collection (Provided that the script is submitted within Clicks Pharmacy Call Centre working hours)

Your medication will be available for collection at the Pharmacy collection counter.

Remember you’ll need to bring the original script with you when you collect your medication.

Can I add a child to my script management profile on the app?

Can I add a child to my script management profile on the app?

Yes, children under 16 can be added to your profile when you register for script management on the app.

How do I pay for my medication?

How do I pay for my medication?

When uploading a script or ordering a medication repeat, you can choose to pay cash for your medication or claim from your medical aid. The cash payment is made in store. The medical aid levy, if applicable, must also be paid in store on collection.

How do I order repeat medication in the app?

How do I order repeat medication in the app?

Once you have a script management profile, you will be able to:

1. See your medication script history (including information such as the number of repeats remaining, the date that the last repeat was dispensed and the name of the prescribing doctor) 
2. See the script history of registered children under the age of 16 
3. Order a repeat (ready for collection at your selected Clicks Pharmacy)
4. Choose to sign up medicines for the Clicks Repeat Prescription Service (RPS)

What is Repeat Prescription Service?

What is Repeat Prescription Service?

Repeat Prescription Service (RPS) allows our customers to opt in to having your repeat medication automatically processed by your Clicks pharmacy of choice every month. The pharmacy will pre-claim and prepack the medication and send an SMS when it is ready for collection.

Should you wish to subscribe one of your prescribed repeat medications to this service, select the option when viewing your script on the app.

Why can I not order a repeat on a medication that is listed as RPS?

Why can I not order a repeat on a medication that is listed as RPS?

If a medication is listed with an RPS icon, it means that it has been subscribed the RPS service and manually ordering a repeat of this medication from the app is not possible. Should you wish to unsubscribe from the RPS service, simply select the medication from your active script list and switch the RPS toggle to “off” on the medication detail page.

What are the Pharmacy Call Centre working hours and contact details?

What are the Pharmacy Call Centre working hours and contact details?

Monday - Friday 08h00-17h00
Saturdays, Sundays Closed
Public Holidays Closed

Contact number:
0860 REPEAT (0860 737328)

Script-related queries:
[email protected]

 

Pharmacy-related queries:
[email protected]

What happens if I submit a new script outside of the Pharmacy Call Centre working hours?

What happens if I submit a new script outside of the Pharmacy Call Centre working hours?

Scripts can only be processed by the pharmacy call centre during pharmacy call centre hours. Should a new script be uploaded outside of pharmacy hours, it will only be processed at the start of the next working day.

How will I know when my medication is ready for collection?

How will I know when my medication is ready for collection?

You will receive an SMS from your chosen Clicks pharmacy when your medication is ready for collection at the dedicated pharmacy collection counter.

How frequently can I order my repeat medication?

How frequently can I order my repeat medication?

A typical monthly repeat script can be ordered 25 days following the previous repeat refill.

Why can my medication not be delivered to my home? Why do I need to collect it in the pharmacy?

Why can my medication not be delivered to my home? Why do I need to collect it in the pharmacy?

Delivery for this service is not available at this time.

Can I add over the counter (OTC) medication to my order?

Can I add over the counter (OTC) medication to my order?

Yes, simply add a request for OTC medication to be added to your order by filling in the “special instructions” field when you submit your script or order repeat medication.

Is there any time limit for submitting my script after the doctor has issued it?

Is there any time limit for submitting my script after the doctor has issued it?

Yes, the Medicines and Related Substances Act 101 of 1965 states that a script is valid from the date of issue for 30 days. Where repeats are indicated on a script, the script is valid for a maximum of 6 months from date of issue – regardless of how many repeats have been taken.

Do I need to keep my original script after submitting it via the app?

Do I need to keep my original script after submitting it via the app?

Yes, it is important to remember to bring your original script with you when you collect your medication from the pharmacy and to hand it to your dispensing pharmacist.

Can I submit a script from a foreign doctor?

Can I submit a script from a foreign doctor?

No, according to the Medicines and Related Substances Act 101 of 1965 only prescriptions by persons that are registered in South Africa may be dispensed.

Can I order repeat medication for my spouse or elderly parent?

Can I order repeat medication for my spouse or elderly parent?

Due to patient confidentiality, registration for online script management only allows customers to view medication history for yourself and registered children.


Every person over the age of 16 years will have to register separately to view their medication history or to order repeats. Submission of new scripts via the app, however, is possible for spouses, dependants and family members.

When can I expect to receive advice on my medication and how to use it?

When can I expect to receive advice on my medication and how to use it?

The pharmacist will consult with you regarding your medication and answer any questions you may have when you collect your medication from the dedicated pharmacy collection counter.

Where can I find the legal Terms and Conditions?

Where can I find the legal Terms and Conditions?

Click here for the Clicks legal Terms and Conditions.

What is the complaints procedure?

What is the complaints procedure?

Contact the Clicks customer care line 0860 254 257 or send an email to [email protected].