click & collect
Order and pay online, collect your parcel at your nearest Clicks store
Collection fee of R15
1-3 working days
Door-to-door delivery via courier to your home or office
Standard delivery fee of R50
1-3 working days
click & collect
Order online and your parcel will be packed and ready to collect at a Clicks store of your choice, with our newly launched click & collect service.
How does click & collect work?
1. Shop online and select the click & collect delivery method when you check out.
2. Once you have placed your order, you will receive an email confirming your order details and the Clicks store selected for collection.
3. You will receive an SMS to confirm that your order is ready for collection at your selected store.
4. The SMS will include a unique order pin code. To collect your order in-store, simply present your pin code at the designated Customer Care counter.
Please do not arrive in store to collect your order until you have received your confirmation SMS and unique pin code as it may not be ready for collection.
Which stores offer the click & collect service?
The click & collect service is available at all Clicks stores. (Over 450 Clicks stores, nationwide)
How much does the click & collect service cost?
The click & collect service is FREE for orders over R150, otherwise a standard collection fee of R15 applies.
When can I collect my order?
click & collect orders are usually available within 1 – 3 working days for collection at your chosen Clicks store. You will receive an SMS when your order has been packed and is ready for quick collection in-store.
Clicks currently delivers door-to-door via courier to most postcodes within South Africa. Deliveries are made to an address of your choice, whether it be your business or residential address. However, Clicks does not deliver to PO Box addresses.
Please note that it might not be possible for Clicks to deliver to certain areas. During the online checkout process, you will be required to enter your postal code and address to determine if your area is eligible for door-to-door delivery.
If your postal code is not eligible for standard delivery, you can simply choose to use our click & collect service and collect your order at your nearest Clicks store.
How much does standard delivery cost?
Standard delivery is FREE for orders over R450, otherwise a standard delivery fee of R50 applies.
Does Clicks deliver orders beyond South African borders?
How long does it normally take for orders to be delivered?
Our courier company will deliver during office hours (8am–5pm; Monday to Friday), usually 1-3 working days from the day your order was placed and paid for. No deliveries will be made on weekends and public holidays.
Can I select somebody to receive my order for me if I am not going to be there when the courier service delivers to me?
Yes you can, but do note that Clicks will not accept responsibility for anyone who receives your order at your chosen address, that is not authorised to do so.
What happens if a product is missing from my order?
Contact our customer service centre immediately on 0860 254 257.
Where is My Order?
You can check your "Order Status" by following the link on your order confirmation email or by logging onto your account on www.clicks.co.za and viewing orders in "My Account Summary".
What happens if my parcel is damaged when I receive it?
Please follow our returns policy and return to your nearest Clicks store. The courier company is not authorised to accept goods for return on delivery. Remember to take your printed invoice and packing order form, included with your order, with you in to store.
What happens if my order gets lost by the courier?
Notify our customer service centre immediately on 0860 254 257 – a refund will be actioned.
Visit our Online shopping FAQ for more information on:
- Setting up an online account
- Ordering online
- Payment information
- Returns and refunds