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PARGO FAQ

Who is Pargo?

Pargo is a courier company that use Clicks as a collection point for customers.

Can I purchase Clicks products from Pargo?

No, Pargo doesn’t deliver Clicks parcels

Who do I phone if my Pargo order is incorrect?

All Pargo questions must be directed to the Pargo call centre. Please send an email to [email protected] or call Pargo on 021 447 3636
The Clicks call centre will not be able to assist with Pargo orders

Where do I collect my Pargo parcel in the Clicks store?

You can report to the Clicks Customer Care counter. A Clicks staff member will assist

How will Clicks know about my parcel?

Inform the staff member at the customer care counter that you are there to collect your Pargo parcel

What do I need to collect my Pargo parcel?

You need to present your PIN number that you received via SMS from Pargo

What if I am not happy with the content of my parcel?

Contact the Pargo call centre. They will guide you on what to do

Can I return my unwanted parcel to any Clicks store?

Yes, but first contact the Pargo call centre to inform them of your return.
Clicks will not accept your parcel if you have not notified Pargo

Can I get a refund for my unwanted Pargo parcel at a Clicks store?

No, Clicks doesn’t stock any content of the Pargo parcels.
So you cannot get a refund or exchange anything at a Clikcs store
Please contact the Pargo call centre